Return & Refund Policy

It is our commitment that you will keep coming back to us satisfied and will continue shopping and sharing us with your family members, friends, and relatives.

We guarantee ✓ 100% Satisfaction with our products leaving you confidence in buying with us. 

If you are a first time customer who purchased an item worth $39 above and you are not satisfied for whatever reason, you are eligible for a 50% refund of the price of the item if you contact us within 3 days from the date you received your order.

Shipping cost is by default non-refundable. Orders that qualified for free shipping will be applied a$ 5.95 to $18.95 fee whichever is applicable based on shipping cost. Returning the product is not required so you will not incur return shipping cost plus any hassle of packing and returning the item. You can keep the product with you and or give it to your friends or family members.

Exclusions: All first-time customers who bought promoted/ discounted/sale items, are not covered by this.

 

GENERAL RULE

We offer 30/60 days from the purchase date to decide if an item is right for you. We’ll gladly accept unworn, unwashed, or any defective merchandise purchased for return except bodysuits, lingerie& sleepwear, swimwear, jewelry, and accessories due to their particularity and for customers’ safety.

30 days- applies to all customers from US & Canada

60 days-applies to all customers from Europe & Rest of the World

 

Notes:

Unless there is a fault with the item we don’t accept returns or exchanges for these products.

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 45 days from your date of purchase.

To file claims, visit our RETURN CENTER. A standard rule, we will ship a replacement soonest possible.  We will not issue a refund unless the item is out of stock. If you prefer a refund for any reason, you may always indicate it on your claim which is subject to approval.

 

Invalid Reasons for Returns

Wrong Address - If you provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Returned due to change of Mind - You must contact us before returning any products. We do not refund orders returned items without our knowledge.

Size Error - We have the exact sizing for each product upon purchase so we do not accept any exchange due to size error. If it's not fit, incorrect size and it's not what you thought. An exchange is not possible -but it can be returned to us. Send the items back to us within 7 days of confirmed receipt/ delivery. Once the return is received, we will refund the full price of your item excluding shipping cost. Please note, returning the product must be at your own expense.

 

MRVILLAPPAREL.COM has the right to update policy set herein at any time without prior knowledge of customers. Each customer is expected that he/her has read and understood our store policy after successfully placing an order.